##Frequently asked questions##
- How does the program work?
- Who sends the products?
- Who provides customer support?
- Which countries do you ship to?
- How and when do I get paid?
- What are product subscriptions?
- How much does the shipping cost?
- Do you provide shipping tracking?
- What about returns and chargebacks?
- Can I refer others to open a GeneralPaws store?
- Can I issue discount coupons to my visitors? How does this work?
- Can I use my own Google Analytics account for reporting with my store?
- Can I use my own domain name?
- Can I customize my store design?
- Is there a monthly setup or monthly fee?
- Do you provide support to me if I have any questions?
How does the program work?
It is quite straightforward. We set up your fully functional online pet store. You promote your store and keep all your profit from sales.
Who sends the products?
We ship all products from our warehouses directly to the customers.
Who provides customer support?
Our 24-hour online support team handles all support and order-related requests coming from customers. We provide phone, online chat, and email support. We are proud ourselves to have 5-star customer support. We make sure everyone is happy and come back for more.
Which countries do you ship to?
We ship worldwide except UK, European Union, and Hong Kong.
How does the program work?
It is quite straightforward. We set up your fully functional online pet store. You promote your store and keep all your profit from sales.
Who charges the customer?
We handle all transactions and chargebacks.
How and when do I get paid?
You get paid the first week of every month for the completed transactions through Wise (formerly Transferwise)
What are product subscriptions?
Most of the products we sell are used periodically so on certain products there is a subscribe and save option.
How much does the shipping cost?
There is a flat shipping fee of $6.90 for orders up to $50. Shipping is completely free for orders above $50.
Do you provide shipping tracking?
Yes, all orders are shipped with a tracking number.
What about returns and chargebacks?
We handle all of them. What reports can I see in my admin? You have access to full reports including your visitor and sales data.
Can I refer others to open a GeneralPaws store?
Yes, you can and we would love that. When you refer to a new store, that store becomes your sub-store and you receive commissions from their sales through their lifetime as well. Your sub-store signup links are automatically placed on your store's footer. You can use that link wherever/however you like to spread the word.
Can I issue discount coupons to my visitors? How does this work?
Yes, you can. On the store settings section of your admin area, you will find the relevant fields to customize your discount coupons. Discount coupons you create are only applicable to first-time orders. You can offer up to a 20% discount but be mindful that the discounted amount will be deducted from your profit margin. Since 69% of all customers
(69% is our platform average) will place repeat orders on your store it is not a bad idea to get them started with an attractive offer.
Can I use my own Google Analytics account for reporting with my store?
Certainly, you can. We have a field for you to enter your Analytics account ID in the admin area.
Can I use my own domain name?
Yes, you can. Please get in touch with us if you prefer so.
Can I customize my store design?
Yes, we provide free-of-charge store customization for selected partners. For more information please get in touch with your partner manager.
Is there a monthly setup or monthly fee?
No
Do you provide support to me if I have any questions?
You will have a dedicated account manager which you can contact anytime.
